Terms & Conditions

SERVICE AGREEMENT

The Services are provided by FiberOne Broadband, a private company with limited liability having its primary place of business at KM 14, Lagos Ibadan Expressway, Arepo, Ogun State, Nigeria (“FiberOne Broadband”).

Our Services are very diverse, so sometimes additional terms or product requirements may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.

Each Service Order delivered and accepted in accordance with this Agreement forms an individual contract which incorporates these General Terms and establishes the terms and conditions under which we shall provide the Services to you.

1. DEFINITIONS AND INTERPRETATION

1.1. In this Agreement the following terms and phrases shall have the following meaning, unless the context otherwise requires:

1.1.1. “Agreement” shall mean, as between you and FiberOne Broadband, these General Terms read together with the terms relevant to each Service.

1.1.2. “Billing Start Date” means the “Service Activation Date” or “Acceptance Date” or date of “Completion of Connection” as described in clause 3.

1.1.3. “Business Day” shall mean, in respect of a Service, every day excluding Saturdays, Sundays and any national holidays.

1.1.4. “Charges” Usage Charges, Installation Charge, Start Up Charge, Monthly subscription and any other charges or fees payable by you to FiberOne Broadband in respect of a Service, as set out or referred to in a Service Order and revised from time to time in accordance with clause 2.

1.1.5. “Call Charges” shall mean the charges for packet switched telecommunications services.

1.1.6. “Installation Charge” or “Start Up Charge” or “Re - Connection Charge” or “Start Up Fee” or “Installation Fee” or “Set Up Fee” shall mean a non-recurring charge for installation of a Service (including installation of any Service Equipment).

1.1.7. “Rental Charge” or “Monthly subscription” or “Annual subscription” shall mean monthly recurring charges for a Service.

1.1.8. “Customer Data” means technical data (for example the date, time and duration of voice or data transmissions) that is necessary for the establishment, billing or maintenance of the transmission. “Regulated Customer Data” is that Customer Data of which the use, processing or transfer is regulated by law or regulation as “personal data”.

1.1.9. “Customer Site” or “Site” shall mean a physical location at which a Service is provided to you.

1.1.10. “Effective Date” shall mean, in relation to a Service, the date upon which a Service Order becomes binding in accordance with the provisions of clause 2 and 3 below.

1.1.11. “Emergency Works” mean works, the execution of which, at the time it is proposed to execute them, is required to put an end to, or prevent, the arising of circumstances then existing or imminent that are likely to cause: (i) danger to persons or property; (ii) the interruption of any service provided by the FiberOne Broadband Network or the network generated by a third party; (iii) substantial loss to FiberOne Broadband or any third party; and such other works as in all the circumstances it is reasonable to execute with those works.

1.1.12. “Force Majeure Event” shall mean any cause beyond a Party’s reasonable control affecting the performance of its obligations, including, but not limited to, fire, flood, explosion, accident, war, acts of terrorism, power outages, strike, embargo, governmental requirement, civil or military authority, Act of God, changes to laws or regulations, inability to secure materials or services, industrial disputes and acts or omissions of other providers of telecommunications services.

1.1.13. “Party” shall mean FiberOne Broadband or you (as the context requires), and “Parties” shall mean both you and FiberOne Broadband.

1.1.14. “Ready for Service Notification” means a notification that may be provided in accordance with clause 3 that with respect to FiberOne Broadband’s obligations hereunder, the Service is ready for use.

1.1.15. “FiberOne Broadband Network” shall mean the points of presence, network hubs, and host computers owned, operated or used by FiberOne Broadband in connection with the provision of a Service.

1.1.16. “Service” shall mean the specific Service provided by FiberOne Broadband to you, and as may be further described in the relevant Service Order.

1.1.17. “Service Order” shall mean an electronic request for a specific Service delivered by you or by a proxy which may be an agent of FiberOne Broadband or its reseller to FiberOne Broadband and accepted by FiberOne Broadband in accordance with clauses 2 and 3.

1.1.18. “Service Equipment” shall mean the hardware, software, systems, cabling, and facilities provided by FiberOne Broadband at your Site to make the Service available to you. FiberOne Broadband remains the owner of Service Equipment. Service Equipment shall not include the FiberOne Broadband Network or any hardware or software that is the subject of a separate supply contract between you and FiberOne Broadband.

1.1.19. “Service Term” for home services shall mean a month-to-month term.

1.1.20. “You / Your” refers to you, our valued customer whose details are as supplied to us in the Service Order.

1.1.21. Unless the context otherwise requires, in this Agreement, a reference to:

1.1.21.1. a person includes a reference to a body corporate, association or partnership;

1.1.21.2. a person includes a reference to that person’s legal personal representatives, successors and permitted assigns;

1.1.21.3. a document is a reference to that document as supplemented or varied from time to time.

1.1.22. No provision of the Agreement is intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Agreement to the extent that the Agreement or any goods and services provided under the Agreement documents are governed by the Consumer Protection Act of 2008, must be treated as qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

1.1.23. “FTTH” shall mean “Fiber To the Home” and is deemed to be a Broadband, best effort home service.

1.1.24. “FTTB” shall mean “Fiber to the Business” and is deemed to be a business grade service with warranties and service level agreements as defined in the relevant Business Service Schedule.

 

2. SERVICE

2.1. A service may be ordered from FiberOne Broadband in electronic format via the sign-up web page. A Service Order shall be in such form as is provided to you by FiberOne Broadband.

2.2. A Service Order shall be only become binding after the confirmation of Installation cost and first month service charge

2.3. The terms and conditions of this Service Agreement and the Charges for a Service provided hereunder are agreed expressly on the condition that you shall not resell the Service. FiberOne Broadband reserves the right to deliver the Service to a single Site only.

2.4. The service may not be extended beyond the customer site, unless written express permission is obtained from FiberOne Broadband, extending the service beyond the customer site constitutes a breach of the Service Agreement.

2.5.     Where the service is allowed to be resold it shall be done at the agreed terms failure of which constitutes a breach of the Service Agreement

2.6.     The service can only be provided using approved equipment from FiberOne Broadband.

 

3. SERVICE ACTIVATION

3.1. After installation of a Service, but prior to the activation of a Service, FiberOne Broadband shall conduct such tests as it considers to be appropriate to determine that all necessary work has been done to provide the Service to you and upon successful completion of such tests FiberOne Broadband shall use reasonable endeavors to deliver a Ready for Service Notification to you.

3.2. THE BILLING START DATE FOR A SERVICE SHALL BE:

3.2.1. where the Service as set out in the Service Order can be implemented by means of a billing change and/or system configuration changes, date the billing or system configuration change takes effect.

3.2.2. where the Service is a new service and/or requires on-site installation to be performed, the event described below that occurs first in time: –

3.2.2.1. The date on which you deliver to FiberOne Broadband a signed confirmation schedule, being the “Acceptance Date”; or

3.2.2.2. The date you first use the Service, being the deemed “Acceptance Date” or “Service Activation Date”; or

3.2.2.3. In the case where you, through no fault of FiberOne Broadband, fail to deliver a confirmation schedule to FiberOne Broadband, to use the Service or to complete your obligations necessary to use the Service, then the date on which FiberOne Broadband delivers a ready for Service Notification (which shall also be the “Completion of Connection” or deemed “Service Activation” date);

4. SUBSCRIPTION PAYMENT AND INSTALLATION COST

4.1. subscription will be paid in accordance with clause 4.

4.2. Subscription Charges to:

4.2.1. Charges shall accrue from the Billing Start Date and will be invoiced by FiberOne Broadband for:

4.2.3.1. Monthly Subscription in advance. (MRC)

4.2.3.2. Installation cost (OTC) before installation is carried out.

4.2.3.3. Service(s) provided for part of a month may be charged on a pro-rata basis.

4.3. FiberOne Broadband shall be entitled to amend Monthly recurrent cost (MRC) and One-time cost (OTC) or Installation cost on thirty (30) days’ notice under the following circumstances:

4.3.1. General price increases – which increases shall be linked to the latest available Consumer Price Index value; or

4.3.2. Specific increases because of increases of direct input costs of a service – in which case the increase in pricing shall be commensurate with the increase in the input cost.

5. FIBERONE BROADBAND OBLIGATIONS

5.1. In performing its obligations under this Agreement, FiberOne Broadband shall always exercise the reasonable skill and care of a competent provider of internet related services.

5.2. FiberOne Broadband shall use reasonable endeavors to ensure that each Service will conform to any Service Terms.

5.3. Except as expressly set out in these General Terms, all warranties, representations or agreements, with respect to the provision of a Service or otherwise, whether oral or in writing and whether express or implied, either by operation of law, statute or otherwise, are excluded to the extent permitted by law.

6. SERVICE SUSPENSION

6.1. FiberOne Broadband may, at its sole discretion and without prejudice to any right which it might have to terminate a Service and/or this Agreement, elect to immediately suspend the provision of a Service (or part thereof) if FiberOne Broadband:

6.1.1. has reasonable grounds to consider it is entitled to terminate the Service and/or this Agreement for reasons set out in clause 7;

6.1.2. is obliged to comply with an order, instruction or request of a court, government agency, emergency service organization or other administrative or regulatory authority;

6.1.3. needs to carry out Emergency Works to the FiberOne Broadband Network or Service Equipment;

6.1.4. has reasonable grounds to consider that the Service is being used fraudulently or illegally or in violation of clause 2.4; 2.5; and 2.6;

6.2. If FiberOne Broadband exercises its right to suspend the Service (or part thereof) pursuant to clauses 6.1.2 or 6.1.3 it shall, whenever reasonably practicable, give prior notice of such suspension to you, setting out the reasons for the suspension and the expected duration. FiberOne Broadband shall use all reasonable endeavors to resume the Service as soon as is practically possible.

6.3. If the Service (or part thereof) is suspended because of your breach, fault, act or omission, you shall pay to FiberOne Broadband all reasonable costs and expenses incurred by the implementation of such suspension and/or recommencement of the provision of the Service.

6.4. FiberOne Broadband shall not be liable for any loss, damage or inconvenience suffered by you because of any suspension made pursuant to clause 6.1, except to the extent that such suspension is made pursuant to clause 6.1.3 and for reasons which are solely and directly attributable to the negligence of FiberOne Broadband.

7. TERMINATION AND SERVICE TERMs –

7.1. These General Terms shall take effect in respect of each Service, from the effective date of each service order.

7.2. Either Party may terminate a Service upon the following grounds:

7.2.1. by serving at least 1 (one) calendar months’ written notice either by serving same at the last known address of the receiving party of by e-mail;

7.2.2. by notice if the other Party has committed a material breach which is incapable of remedy; notice is sufficient by means stated in the preceding paragraph

7.2.3. by notice if the other Party has committed a material breach capable of remedy, but which it fails to remedy within ten (10) Business Days of having been notified of such breach; or

7.2.4. by notice if, service failure is as a result of force majeure and no lasting solution for a continuous period exceeding 3 months.

7.3. FiberOne Broadband may terminate the Agreement (or a specific Service Order) by notice if a suspension of a Service pursuant to clause 6.1.4 has continued for a period of at least two (2) consecutive months.

7.4. Where FiberOne Broadband has reasonable grounds to believe that there has been a violation of clause 6.1.2, FiberOne Broadband may notify you and require you to remedy such violation of regulations and or an imminent threat to the FiberOne Broadband Network, or in all other cases, within forty-eight (48) hours.

 If you fail to notify FiberOne Broadband that such a remedy has been effected in accordance with this clause 7.4 or if FiberOne Broadband reasonably determines that the violation is continuing or is likely to reoccur, FiberOne Broadband may terminate this Agreement (or relevant Service) without further recourse to you.

7.5. FiberOne Broadband may terminate the Agreement (or the relevant Service Order) after 72 hours if you fail to renew payment for subscription as at when due.

7.6. during the first six months from the Billing Start Date;

7.6.1. for the full value of the Service Equipment. You may return the Service Equipment (at your cost) as a set-off against your liability for the Service Equipment.

7.6.2. Upon termination of the Agreement all accrued Charges not yet invoiced shall become due and payable upon receipt of an invoice;

8. DEFINITIONS

Capitalized terms not defined herein have the same meaning as defined above 

8.1. “Contended” means that multiple users are sharing the same network capacity. Contention ratios are based on the individual design of the third party fibre access network over which the FiberOneBroadband service is delivered.

8.2. “Unshaped” means that FiberOneBroadband does not priorities or differentiate between different classes of traffic. Moves, additions and changes are subject to feasibility, and additional charges for on-net or off-net changes may apply

8.3. “Uncapped” means no limit to the amount of data that can be downloaded for that line speed. 

9. GENERAL

9.1. These terms are to be read in conjunction with:

9.1.1. Acceptable use policy– available at http://www.Fob.ng/acceptable-use-policy/

9.1.3. Fair usage policy http://www.fob.ng/fair-use-policy-fup/

9.2. FiberOneBroadband will provide you with contented capped or uncapped, unshaped access to the FiberOneBroadband Network via a fibre circuit (the “Access Circuit”) and the Equipment at a FiberOneBroadband Point of Presence (“PoP”), mobile data.

9.3. The Service provides Internet access by transmitting and delivering IP packets between your computers connected on the FiberOneBroadband Network and other networks in accordance with its standard business arrangements with providers of such other networks.

 

10. THROUGHPUT RATES AND IP ACCESS

10.1. Access to, and across, the FiberOneBroadband IP Network is at the maximum throughput rates set forth in the subscriber agreement. Maximum throughput rates are not guaranteed.

10.2. Due to the nature of the Internet, FiberOneBroadband can only control download and upload speeds across the FiberOneBroadband Network (as defined in the FiberOneBroadband General Terms and conditions).

10.3. IP throughput rates may also be reduced by FiberOneBroadband in accordance with its Fair Use Policy, a copy of which can be provided to you on request.

11. ACCESS CIRCUIT

11.1. FiberOneBroadband supplies, configures and tests the Access Circuit and also defines its own standard installation. The Customer shall be responsible for the costs of any facilities, extra cabling, additional trenching and other expenses not included in a standard installation that is necessary to provide the services to the Customer’s premises. Such costs shall be charged by FiberOneBroadband.

12. EQUIPMENT

12.1. The Equipment belongs to FiberOneBroadband

12.2. the equipment must not be moved or repositioned without FiberOneBroadband FSE present

12.3. In the event of failure of the Equipment, FiberOneBroadband will repair or replace (at FiberOneBroadband’s discretion) Provided the damage is not caused by mishandling or power surge. It is the client’s responsibility to ensure that all electrical gadgets in the house are protected.

12.4. Ownership of the Equipment rests in the FiberOneBroadband.

13.     RESALE OF SERVICE

Resale of the Services is not permitted. Except with resellers solely appointed for such purpose and in line with FiberOneBroadband Service agreement.

14. ACCURACY OF YOUR INFORMATION

You will provide FiberOneBroadband with accurate and up to date information: (i) when completing the Service Order; and (ii) when you contact FiberOneBroadband to report a fault and is asked a standard set of structured questions. FiberOneBroadband shall not be liable for any loss suffered because of your failure to provide accurate information which may lead to a delay in installation or service repair.

 

15. MAINTENANCE

Maintenance on the FiberOneBroadband Network will be performed as at when necessary and reasonable care will be taken to communicate such maintenance. FiberOneBroadband reserves the right to perform emergency maintenance without prior notice, but FiberOneBroadband shall nonetheless endeavor to provide such notice as is reasonably and practically possible in the circumstances.

16. SET UP AND CONFIGURATION/ INSTALLATION FEES

16.1. Fibre to the Home products offered by FiberOneBroadband are all subject to a one-off set up and configuration or Installation fee.

17. SECURITY

You acknowledge that the logical and physical security measures in relation to the Services are your sole responsibility FiberOneBroadband will not be held liable for any losses arising out of security breaches of your Services.

18. DISCLAIMER

FiberOneBroadband will in no event be liable for lost or interrupted data, messages, packets, or other information transmitted to or from third party networks.

19. PROMOTIONAL PRICING

Any advertised promotional pricing which may be offered from time to time, is done so at the discretion of FiberOneBroadband. Promotional pricing is subject to availability, and may be withdrawn at any time without notice.

20. SALES CONDITION           

20.1. SmartHome is strictly a residential platform service.              

20.2. Peak Period: 8am - 4pm, Off peak :4pm to 8am                      

20.3. Premium - Up to XXXX *** - This is not a guaranteed Band width, as this service is on a contention ratio               

20.4. Premium+ - Up to XXXX *** - This is not a guaranteed Band width, as this service is on a contention ratio.

 

21. CLIENTS OBLIGATION

21.1. You must grant to, or arrange for the grant to FiberOne Broadband or its subcontractors right of access to the Customer Site for purpose of installation and or service repair

21.2. You will provide FiberOne Broadband with such facilities and information as FiberOne Broadband may reasonably require enabling it to perform its obligations or exercise its rights under the Agreement.

21.3. You warrant and undertake that you will:

21.3.1. use the Service Equipment only for receiving the Service;

21.3.2. not move, modify, relocate, or in any way interfere with the Service Equipment a FiberOne Broadband Engineer contacted to do so

21.3.3. not create or allow any charges, liens, pledges or other encumbrances to be created over the Service Equipment;

21.3.4. upon termination of a Service, allow FiberOne Broadband access to your Site to remove the Service Equipment. (see clause 12.1 above).

21.3.4. You undertake not to use the Services for any illegal or immoral purpose and you will abide by the current version of the FiberOne Broadband Acceptable Use Policy, available at www.fob.ng /acceptable-use-policy.

22. LIABILITY

22..1. Neither Party shall be liable to the other for indirect or consequential losses or otherwise for harm to business, loss of revenues, loss of anticipated savings or lost profits.

22.2. FiberOne Broadband is unable to exercise editorial or other control over any content placed on or accessible through your use of the Services and FiberOne Broadband shall have no liability as to the quality, content or accuracy of information received through or because of the use of the Services.

23. FORCE MAJEURE

Notwithstanding anything herein to the contrary, neither Party shall be liable to the other for any delay, failure in performance of any part of this Agreement (other than for payment obligations set out in clause 4) or damages suffered to the extent that such delay or failure is attributable to a Force Majeure Event.

24. INTELLECTUAL PROPERTY

You acknowledge that all patents, registered and unregistered designs, copyrights, trademarks and all other intellectual property rights whatsoever and wherever enforceable, which are used in connection with the Service and/or Service Equipment, shall remain the sole property of FiberOne Broadband, its contractors or suppliers.

24. CUSTOMER DATA AND PRIVACY

24.1. The client acknowledges that FiberOne Broadband and our respective sub-contractors will, by virtue of the provision of Services, come into possession of Customer Data.

24.2. FiberOne Broadband has implemented and maintains appropriate technical and organizational measures to protect Customer Data against accidental or accidental loss, alteration, unauthorized disclosure or access and against other unlawful forms of processing.

24.3. FiberOne Broadband and its respective subcontractors may use or process Customer Data:

24.3.1. in connection with the provision of Services;

24.3.2. to incorporate Customer Data into databases controlled by FiberOne Broadband for administration, provisioning, billing and reconciliation, maintenance, support and product development, sales, revenue and customer analysis and reporting, market and customer use analysis, and

24.3.3. to communicate to you by voice, letter, or email regarding products and services of FiberOne Broadband.

25. Survival: Termination of this Agreement shall not affect a clause that necessarily or by its context requires survival of these General Terms.